Family Resource Specialist

Birmingham, Alabama, United States Full-time

Be a game changer.  Be Gateway's Family Resource Specialist.

Purpose and Mission:

Gateway is looking for an excellent Family Resource Specialist to quickly and accurately connect Alabama children, families and community partners with high quality services.  This individual is passionate about putting "families first," and leverages strong customer service, technology and human services skills to be a game changer for those we serve.


Thorough, thoughtful and complete support that meets the needs of callers and visitors. Expert knowledge of Gateway programs and resources and other community resources. Excellent, resourceful and adaptive customer service. Supports placement in appropriate services. Able to receive, process, document and track admissions of all client referals within the guidelines set by agency policy and procedures.

Key Responsibilities:

  • Processes referrals immediately
    • Assesses referral for appropriate service
    • Secures case material necessary to determine eligibility; initiates problem solving for missing or incomplete information
    • Enters necessary information in the agency electronic health record immediately
  • Answers phone before 4<sup>th</sup> ring, responds immediately to requests for assistance and agency referrals. Greets visitors at front desk with warm welcome and sincere desire to serve effectively and efficiently.
  • Seeks supervisory assistance with problems/issues immediately.
  • Works with Family Resource Specialist Team to share/support/distribute workload, cover absences and achieve unit goals for timeliness and quality.
  • Works flexible schedule to include evening hours as assigned.
  • Represents/markets agency by making presentations to community and referral sources, providing updates on agency programs, services, referral procedures and eligibility
  • Serves as a knowledgeable and helpful referral resource to programs/Gateway Resources coordinated outside the Family Resource intake program
  • Liaisons with DHR and other referral sources providing information and referrals to community services not offered by agency service area
  • Enters complete and accurate information in system
  • Scans documents to electronic health record within 48 hours of receipt
  • Ensures that records have the necessary paperwork for intake decisions according to the admitting program’s inclusionary criteria
  • Updates electronic health record on inquiries, referral and dispositions

Minimum Qualifications:

  • Bachelors in social work or counseling.
  • Licensed social worker (LBSW, LMSW, LICSW) or Licensed Counselor (ALC, LPC).  
  • LBSW requires a minimum of six months completing clinical assessments.  
  • Excellent written and verbal communication skills. Proficient with computers.

Position Specific Competencies:

Strong phone skills, ability to build relationships in person and over the phone. Professionalism, ability to prioritize tasks, ability to work independently as well as a part of a team, clinical skills, customer service, flexibility, attention to detail, organizational skills, ability to build relationships in person as well as over the phone.


Gateway hires the best people, because the children and families we serve deserve nothing less. Our team is a hardworking, ethical, diverse and courageous workforce of champions. We are game changers, leaders and innovators, dedicated to building strong families and stronger communities. Each team member is an exemplary professional and role model, working at the highest levels of quality, integrity, cultural competence, safety and enthusiasm. Our unique strengths combine in Gateway’s collaborative environment to produce world-class outcomes for those we serve.

Competitive Salary + Excellent Benefits + 9 Paid Holidays

About Gateway:

Gateway is Alabama's leader in family solutions and Birmingham's oldest nonprofit.  We are experts in building strong families, thus stronger communities through a variety of services. This year alone, our workforce of champions have produced proven results: 

  • 107 Gateway families stayed together through counseling.
  • 57 children returned to their families.
  • 34 foster teens got a job.
  • Families in financial crises paid back $560,000 of debt.
  • 15 families kept their Homes through mortgage counseling.

Up to the task? Apply today.